Common Issues & Solutions

Unable to Login

• Make sure you entered the correct 4-digit PIN
• Try biometric login if enabled
• If you forgot your PIN, use your device security verification to reset access

Forgot PIN

If you forget your PIN, CredLedger allows secure verification using your device authentication methods such as:

• Device PIN
• Device Password
• Fingerprint
• Face Unlock

Your biometric information is never stored by CredLedger.

Backup & Restore Issues

Backup Not Found

• Check your device storage permissions
• Make sure the backup file was not deleted or moved
• Verify the backup file format is supported

Unable to Restore Data

• Ensure the backup file is not corrupted
• Restore only valid CredLedger backup files
• Keep enough free storage space on your device

App Performance Issues

If the app becomes slow or unresponsive:

• Restart the application
• Restart your device
• Update to the latest app version from Google Play Store
• Ensure your device has sufficient storage space

Biometric Login Not Working

• Verify fingerprint or face unlock is enabled on your device
• Confirm your device supports biometric authentication
• Re-enable biometric login from app settings if necessary

Data & Privacy

CredLedger stores your financial records locally on your device.

• No cloud storage is used
• No online syncing of transaction data
• Your records remain under your control

For more information, please review the app Privacy Policy.

Advertisements

CredLedger may display ads through Google AdMob.

These advertisements help support app maintenance and future development.

Contact Support

If you need additional assistance, please contact us:

Email: support@credledger.ledgerplusapp.in

Country: India

Please include the following details when contacting support:

• Device model
• Android version
• App version
• Brief description of the issue

This helps us resolve issues faster.